Privacy Policy

At Showbiz We Respect Your Privacy

Privacy Policy last updated 9 August 2011

At Showbiz the privacy of all our customers, business partners and affiliates is of utmost importance. Showbiz is committed to the safeguarding of personal information which you provided to us offline via our call centre and online via our website. Further details of our Online Privacy Statement are provided below.

The Showbiz Privacy Policy also meets the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 and Private Sector Privacy Amendment Act 2000 (the Privacy Act)

Our Privacy Policy Principles are as follows:

What information does Showbiz Box Office collect and how is it collected?
In order for Showbiz to provide customers with a booking service offering priority seating tickets and packages for Australian and worldwide events, Showbiz needs to collect some personal information about you, including your name, address and telephone number.

Collection will occur at the time you make a purchase, or when you register as a Showbiz member, through our website or via our contact centre.

This information is collected in case there is a need to contact you should an event be rescheduled or cancelled or to enable us to notify any changes of event details or replacement of lost tickets.

We may also need some of this information in order to process your payment if you pay by credit card online.

This includes information about you that we collect and record which reasonably could be used to identify you.

Unless you tell us otherwise, personal information about you may be used from time to time for marketing and research purposes. If you would prefer that we do not use your information for purposes other than to complete your transaction, you should contact the Customer Care Officer at Showbiz on 02 8289 8500 or unsubscribe at http://www.showbiz.com.au/unsubscribe.aspx
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Will Showbiz Box Office release my information or offer its use to other parties?
Showbiz Box Office will not sell, rent or trade personal information about you to or with third parties without your express permission.

Showbiz Box Office may need to disclose some personal information about you in certain circumstances. For example, if your tickets are to be collected at a venue, Showbiz Box Office provides some of your personal information (e.g. your First Name, Last Name) to venues in order to facilitate the collection of tickets, we require these organisations to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled.

Showbiz will only disclose personal information if required to by law or permitted under the Privacy Act.
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Online Privacy Policy Statement

This section explains how we handle personal information collected from our website at www.showbiz.com.au

The Online Privacy Policy Statement is to be read in conjunction with the Privacy Policy and Online Terms of Use.

Showbiz will handle personal and non personal information collected online in a manner consistent with the collection of personal information offline.

(iii) Collection 
When individuals browse www.showbiz.com.au we do not collect their personal information.
When an individual looks at our website, our internet service provider makes a record of the individual’s visit and logs the following information for statistical purposes:

• the individuals server address
• the individuals top level domain name (for example .com, .gov, .au etc)
• the pages the individuals has accessed and documents downloaded
• the previous website visited and
• the type of browser being used

We do not identify users or their browsing activities.

(iv) Cookies
Our website uses a cookie session to store the order contents until you are ready to purchase, at which time the cookie is destroyed. Currently the booking process will not function unless you allow that cookie through your Options setting of your Internet browser.

The website statistics for the site are generated from server logs as outlined above.
When an individual closes their browser the session cookie set by our website is destroyed and no personal information is maintained which might identify and individual should they visit our website at a later date.

(iv) Links to Third Party Websites
For you convenience and information Showbiz provides links to Third Party websites. Showbiz is not responsible for the privacy practices of that web site. We suggest that you review the privacy policies of each site you visit.
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Accuracy of Personal Information Collected
Showbiz takes steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary (refer to access & correction guidelines).
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Personal Information Security
Showbiz protects the personal information it collects in a secure proprietary format database, which can only be read using proprietary tools. Data collected online is stored in a Microsoft SQL database, a protected, secure data centre that is unreachable by the Internet.

Before you can transact online and send confidential personal information or account information to us on the Showbiz Web site, we require that a "secure session" is set up using Secure Socket Layer (SSL).
During this session your personal information and payment details will be collected on a secure page that uses SSL encryption. You will be able to independently verify this for yourself by looking for the following items:
a) You will see that during the checkout process and particularly when prompted for your credit card details, the internet addresses for those pages begin with "https://" instead of "http://". The "s" is short for SECURE and is the standard abbreviation used on all secure websites.
b) Your web browser (Internet Explorer or Netscape) will also display a padlock or golden key ( ) along the bottom of your browser window. This means the page is secure. You can also double-click on that padlock or key to get detailed information about our secure certificate.

Whenever employees handle your personal information, we limit access to customer information to those who need it to do their jobs and meet our customer servicing commitment to you. Showbiz employees are all required, as a condition of their employment, to treat personal information held by Showbiz as confidential, and to maintain the confidentiality of that personal information.
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Access and correction
Under the Privacy Act, you have a right to seek access to any information which Showbiz Box Office holds about you. You also have the right to ask us to change or correct information about you, which is inaccurate, incomplete or out of date. If you purchase tickets from our website you are able to access or correct the personal information that Showbiz Box Office holds about you by logging onto our website at www.showbiz.com.au.

Full access and correction rights are now extended to non-website customers of Showbiz Box Office. To provide you with access to personal information about you, Showbiz Box Office would usually provide you with a printout of the relevant personal information from our databases.

If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, email address, and forward this to:

Customer Information and Privacy Coordinator
PO Box 547, Broadway NSW 2007.
Or to

In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified).
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Anonymity
Where it is lawful and practicable to do so, customers may transact with Showbiz without providing personal information. Please note, however, if we do not collect personal information about you at the point of sale, we will not be able to contact you in the case of an event cancellation or venue change, which may prove inconvenient to you at a later date.
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Further Information
Individuals can obtain further information in relation to this privacy policy, or provide any comments, by contacting Showbiz:

Telephone: 1300 474 697 (for the cost of a local call anywhere in Australia)
Post: PO Box 547, Broadway, NSW, 2007
Facsimile: 61 2 9282 9800
Email:

Showbiz reserves the right to change its Privacy Policy at any time.
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