- These terms may vary at Showbiz’ discretion, and will be effective upon
posting to the Web Site. You must agree to them, and any current variations to them,
each time you make a purchase from us.
Back to top
|
- No Cancelations, Exchanges or Refunds.
Once confirmed, bookings may not be cancelled, exchanged or refunded except as required
by law or as detailed in these Terms and Conditions. Showbiz can not take responsibility
if you do not or can not attend the performance(s) confirmed in your booking.
Back to top
|
- A contract will be made between Showbiz and yourself
upon confirmation of your booking. Bookings are confirmed when full payment is received.
Confirmation of your booking will be sent to the e-mail address that you provided.
Back to top
|
- Confirmation e-mail.
Booking confirmation will be sent by e-mail and will include the show times, ticket
specifics and other details of your order. This e-mail will be sent within 60 minutes
of payment being received. You must notify Showbiz immediately if there have been
any mistakes with your booking, or if you do not receive the confirmation e-mail
after an hour.
Back to top
|
- No Reselling. No part of your ticket or package booking
may be resold or offered for resale at a premium (including via online auction sites)
or used for advertising, promoting or other commercial purposes (including competitions
or trade promotions) or to enhance the demand for other goods or services, either
by yourself or another person. If a ticket is involved in a breach of this condition,
the ticket may be cancelled without a refund and the bearer of the ticket may be
refused admission.
Back to top
|
- To Be Allocated Seating.
Tickets will be marked as “TBA” (To Be Allocated Seating) where specific seating
arrangements for the event have not yet been confirmed. If you purchase “TBA” tickets
online, you will receive tickets for whichever seat category you choose to purchase.
For example, if you purchase Gold seating, we guarantee you will be seated in the
Gold section. Specific seat locations will be finalised closer to the event and
will be confirmed on your ticket(s).
Back to top
|
- Specific seating locations.
Although we can guarantee ticket categories, Showbiz cannot guarantee specific seating
locations, as seating allocations can change at the discretion of the event promoter.
Therefore Showbiz cannot accept liability if you feel that the venue designation
or allocation was below your expectation. Travel agents have no authority to make
representations as to the quality or location of seating without our express authority
in writing.
Back to top
|
- General Admission Tickets.
Tickets will be marked as “GA” (General Admission) where they are for entry to a
specific free-standing or seating zone and no particular seat will be allocated.
Back to top
|
- Tickets Collection & Dispatch.
When your booking is confirmed at least 31 days before the performance date, your
tickets will be posted to you 10-21 days prior to the performance. Circumstances
may arise that prevent us from posting the tickets to you. You will be notified
if this is the case and they will be made available for collection at the event
venue box office from 2 hours prior to the performance. If your booking is confirmed
within 30 days of the performance, tickets will be made available for collection
at the event venue box office from 2 hours prior to the performance.
Back to top
|
- Price Changes.
All prices are subject to change without prior notice until your booking is confirmed.
Back to top
|
- Refunds for event cancellation.
If an event is cancelled or postponed before it begins we will provide a refund
to you. The amount of your refund will depend on the change and cancellation policies
of the supplier(s) of the ticket or package components that you bought. Often, costs
incurred to make hospitality and travel bookings are non-refundable, or suppliers
will charge a fee to alter a booking. Booking transaction fees are non-refundable.
If an event is cancelled or postponed after it has commenced, you will not have
the right to exchange or receive a refund on tickets or packaged elements (such
as hotel, hospitality and transfers).
Back to top
|
- GST.
All prices quoted include the Goods and Services Tax (GST).
Back to top
|
-
Package Prices.
All prices published for each package are per person rates except for hotel and
accommodation prices.
Back to top
|
- ShowSafe Guarantee.
Showbiz offers a ShowSafe buyer guarantee for all ticket bookings.
When you complete your purchase and receive your Showbiz purchase confirmation email
from us, we offer a 100% money back guarantee that:
- Your ticket(s) and any associated package products are 100% authentic. All Showbiz
tickets and packages are offered with the full approval of the event presenter and
other commercial supply arrangements.
- You'll receive your tickets, vouchers or documents for your confirmed purchase well
before the date and time of your chosen event. When your booking is confirmed at
least 31 days before the performance date, your tickets will be posted to you 10-21
days prior to the performance. Circumstances may arise that prevent Showbiz from
posting the tickets to you. You will be notified if this is the case and they will
be made available for collection at the event venue box office from 2 hours prior
to the performance. If your booking is confirmed within 30 days of the performance,
tickets will be made available for collection at the event venue box office from
2 hours prior to the performance.
- Selected seats in any single transaction will be located side-by-side unless stated
otherwise.
- Showbiz will advise you of any limitations, restrictions, or special conditions
relating to the event and will provide all available information about the given
seating area for a given performance during the ticket booking process.
- In the event that specific seat selection has not been confirmed at the time of
your booking, Showbiz will still guarantee that you will receive seats for whichever
seat category you choose to purchase and will let you know prior to purchase by
displaying “TBA” (To Be Allocated) in the seating allocation. For example, if you
purchase Gold seating, we guarantee you will be seated in the Gold section. Specific
seat locations will be finalised closer to the event and will be confirmed on your
ticket(s).
Showbiz' ticketing services strictly abide by the "Code of Practice for the Ticketing
of Live Entertainment in Australia" defined by the industry regulatory association,
Live Performance Australia. Showbiz is a participating and active member of Live
Performance Australia and is committed to the development of the Australian live
performance industry.
If we have not met any of the above conditions in our ShowSafe Guarantee, please
let us know immediately so that we can arrange a refund.
Back to top
|
- Showbiz Pricing Policy.
All stated and package prices are inclusive of GST. Showbiz's advertised ticket
and package prices include the base supply cost of the products and all fees charged
to and by Showbiz to supply those tickets and packages. All prices are subject to
change upon any changes in applicable taxes.
Any amount above the face value printed on tickets reflects costs such as fees charged
to us for securing premium or VIP seating and pre-sale access. These amounts vary
from time to time based on market factors relating to the particular event and date(s)
on offer. Showbiz does its best at all times to supply our customers with quality
seating allocations at a fair price.
Back to top
|
- The pricing policy and ShowSafe guarantee apply to all bookings completed
through the Showbiz Box Office website and through our 1 300 4 SHOWS Retail Call
Centre.
Back to top
|
- Packages Product Information.
The packages we negotiate with third parties such as hotels and restaurants are
based on current hotel guides and contractual agreements provided by those suppliers.
Showbiz has made all attempts to ensure the accuracy of this information, but alterations
and amendments can occur at any time for which Showbiz can not take responsibility.
The standards of accommodation and other services are based on various factors,
which are generally accepted as indicative of a certain class; however Showbiz does
not represent or guarantee the standard, class or fitness for purpose of that accommodation
or service.
Back to top
|
- Hotel and Restaurant Cancellation.
Hotel and Restaurant cancellation fees will apply and are determined on a case by
case basis, subject to agreements between Showbiz and the third party.
Back to top
|
- Hotel Check in/out.
Hotel check-in and check-out details are determined by each particular hotel and
may change at their discretion. You should check with your chosen hotel to avoid
inconvenience.
Back to top
|
- Travel Insurance.
Showbiz does not offer travel insurance, although we do strongly recommend it. We
cannot make such arrangements for you, should your package include travel and/or
accommodation.
Back to top
|
- Ticket Insurance.
If you purchase ticket insurance, you confirm that that purchase:
- is based on the information in the PDS available through the Showbiz website at
www.showbiz.com.au/insurance and you have decided that this cover is right for you;
and
- is not made with the intention to make a claim against any existing or expected
conditions.
As the insurance is provided by NUA and not Showbiz, all future communication regarding
this insurance including general questions about the policy, claims or cancellations
will need to be directed to the Issuer, NUA.
Back to top
|
- Lost Tickets.
If your allocated seating tickets are lost or stolen you must produce proof of their
original purchase before we will issue a Lost Ticket Voucher. Replacement of lost
tickets is subject to the venue and/or ticket agent’s terms and conditions. Showbiz
may charge an administration fee if a lost ticket voucher needs to be issued. Showbiz
reserves the right not to replace tickets where seating is not allocated (general
admission).
Back to top
|
- Independence.
Showbiz is an independently owned and operated business. It is not our intention
at any point to imply that Showbiz is endorsed, sponsored, approved or otherwise
affiliated with the presenters or sponsors of any event, except to the extent of
being a booking intermediary/agent or as explicitly promoted.
Back to top
|
- Law & Construction.
These Terms and Conditions of Sale, any contract made by a confirmed booking and
all directly related matters shall be governed and interpreted exclusively under
the law and courts of the State of New South Wales.
Back to top
|
- Personal information and privacy.
In order to make your booking Showbiz will need to gather some personal information
such as your name, address and credit card details. Showbiz will keep your personal
information secure and confidential, and will not sell your information to any third
party. We follow Australia's privacy laws and our own Privacy Policy in all our
dealings with you. You can view our full privacy policy at http://www.showbiz.com.au/Privacy.aspx
Back to top
|
- Normally your purchase will only be provided to you, the purchaser. You
may assign your purchase to another person, but you must tell us the name of the
intended recipient as part of the order process or using the contact details in
your confirmation e-mail. If you do not do this, our privacy policy means that we
cannot discuss your purchase with that person and the products or services may not
be provided to them. By naming the recipient you give us permission to discuss the
details of the booking with that person.
Back to top
|
- Uncontrollable events.
Certain things lie outside Showbiz’ control and many situations are unavoidable
or not reasonably predictable. Except as required by law, Showbiz is not liable
for any loss, inconvenience, damage, additional expense, injury, delay or any other
claim in relation to:
- Changes to event information, programme, performers or performance dates, including
the cancellation or rescheduling of events;
- actions or omissions on the part of independent contractors or others outside of
Showbiz’ control, who supply products and services in connection with tickets and
ticket packages;
- unknown or unforeseen defects in any venue, vehicle, device or material used in
connection with products sold by Showbiz;
- venue/promoter policies or legal regulations including, but not limited to: dress
standards, bans on cameras and recording devices, the responsible service of alcohol
and safety regulations; or
- events which are unforeseeable or not preventable by reasonable diligence on our
part including, but not limited to: war, fire, floods, unusually severe weather,
acts of God, acts of Government, acts of terrorism, accident, failure of machinery,
labour disturbances and acts or omissions of telecommunications and delivery service
operators beyond our reasonable control.
Back to top
|
- Unenforceability.
These Terms are not intended to limit your mandatory legal rights and should be
read as such. If any part of these Terms is held to be invalid, illegal, unenforceable
or in conflict with the law of New South Wales it will be disregarded to the extent
of its invalidity and the remainder will remain in full force and effect.
Back to top
|
- Air arrangements.
Air arrangements are governed by Airline Tariff Regulations. Some airfares have
limited validity or are required to be booked and paid for by a certain time before
you travel. You should contact Showbiz if you have any questions.
Back to top
|
