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Welcome to Showbiz Box Office!
Showbiz Box Office and Showbiz.com.au (collectively referred to as the “Site”)
is an online service owned and operated by Showbiz International Pty Ltd (ABN 40
085 982 789) hereinafter referred to as 'Showbiz'.
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Please read the Terms of Use carefully. By using or visiting the Site, you expressly
agree to be bound by the following terms of use and all applicable laws and regulations
governing the Site. If you choose not to be bound by the following Terms of Use
then Showbiz does not grant you the right to use the Site and you must not use this
Site.
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Showbiz may vary these terms at any time. Any variations become effective on posting.
By continuing to use the Site after the Terms of Use have been varied you agree
to be bound by the variation.
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The Contract
A contract shall be deemed to have been made between Showbiz and the Customer booking
upon the use of the site.
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Services Provided
Showbiz is offering its services to the Customer as a purveyor of hotel rooms, food
& beverage, ground transportation, hospitality and event ticketing to theatre,
concert and sporting events. Showbiz is acting as an intermediary and or agent
for suppliers in selling event services or in accepting reservations or booking
for event services which are not directly supplied by Showbiz.
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Showbiz is an Authorised Reseller
Showbiz is an authorised agent appointed by Sellers to sell tickets to Showbiz Affiliate
Partners and Customers for events and as a component of travel and VIP packages
with other Third Party Products and Services. When Showbiz sells a ticket of admission,
Showbiz warrants that it is fully authorised to sell the ticket.
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Copyright
You agree that you are only authorised to visit, view and to retain a copy of pages
of this Site for your own personal use, and that you shall not duplicate, download,
publish, modify or otherwise distribute the material on this Site for any purpose
other than to review event and promotional information, for personal use, or to
purchase tickets or merchandise for your personal use, unless otherwise specifically
authorized by Showbiz to do so. The content and software on this Site is the property
of Showbiz and its Affiliates/Partners.
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The Contract
A contract shall be deemed to have been made between Showbiz and the Customer booking
upon the use of the site.
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Before proceeding with your booking please read the Terms and Conditions of Sale
carefully. These booking conditions incorporate the basis upon which bookings are
accepted by Showbiz Box Office and affiliated programs (hereinafter referred to
as 'Showbiz').
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- No Cancelations, Exchanges or Refunds
Once confirmed, bookings may not be cancelled, exchanged or refunded. Bookings are
confirmed when full payment is received.
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- No Reselling
This ticket and/or package must not be resold or offered for resale at a premium
(including via online auction sites) or used for advertising, promoting or other
commercial purposes (including competitions or trade promotions) or to enhance the
demand for other goods an services, either by the original purchaser or any subsequent
bearer. If a ticket is sold in breach of this condition, the ticket may be cancelled
without a refund and the bearer of the ticket may be refused admission.
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- To Be Allocated Seating
The specific seating arrangement for this event has not been yet confirmed by the
presenter.
Showbiz guarantees that if you purchase these seats online, you will receive seats
for whichever seat category you choose to purchase. For example, if you purchase
Gold seating, we guarantee you will be seated in the Gold section.
Specific seat locations will be finalised closer to the event and will be confirmed
on your ticket(s).
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- Tickets Collection & Dispatch
You will receive your tickets 10-21 days out from the performance or they will be
available for collection at the event box office from 2 hours prior to the performance.
Following business day, when referred to, does not include weekends or public holidays
in Sydney.
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- Event Changes
Information, cast and event dates are subject to change. Showbiz is not responsible
for any cancellation or rescheduling of events or for changes in the programme or
performers.
In the case of an event itself being cancelled or postponed you will be refunded
the amount paid in full, less any service and handling fees. Showbiz reserves the
right to retain any service fees and charges incurred on procuring hotel, hospitality
and transfers arrangements including but not limited to deposits paid and forfeited.
However, if an event is cancelled or postponed after it has commenced, ticket holders
will not have the right to exchange or receive a refund on tickets or packaged elements
(hotel, hospitality and transfers).
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- Price Changes
All prices are subject to change without prior notice until your booking is confirmed.
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- Full Payment Amounts to Confirmation
Upon acceptance of the booking, the booking must be paid for in full immediately.
Once a booking has been paid in full it is deemed confirmed, after which tickets
and packages cannot be exchanged, cancelled or refunded.
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- GST
All prices quoted are inclusive of the Goods and Services Tax (GST). In event of
the rate of GST being increased between the acceptance of a booking and an event
the client shall be liable to pay such increase before tickets are issued.
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- Package Prices
All prices published for each package are per person rates except for hotel and
accommodations.
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- Pricing Policy and ShowSafe Guarantee
Showbiz offers a 100% ShowSafe buyer guarantee for all ticket bookings.
When you complete your purchase and receive your Showbiz purchase confirmation email
from us, we offer a money back guarantee that;
- Your ticket(s) and any associated package products are 100% authentic.
All Showbiz tickets and packages are acquired and/or developed with the full
approval of the event promoter/producer, and where required, under duly authorised
commercial supply arrangements with ticket agents and/or venues.
- You'll receive your tickets vouchers or documents for your confirmed purchase
well before the date and time of your chosen event. If
the tickets are purchased 31 days or more prior to the performance, then you will
receive your tickets 10-21 days out from the performance. If circumstances arise
that prevent us from sending out the ticketse, we guarantee that we will contact
you directly to ensure a timely delivery.
If tickets are purchased within 30 days of the performance, tickets will need to
be collected at the Show's box office from two hours prior to the performance
- Selected seats in any single transaction will be located side-by-side unless
stated otherwise.
- Showbiz will advise of any limitations, restrictions, or special conditions
relating to the event and will disclose all the information available
regarding the specific seats or seating area for a given performance during the
ticket booking.
- In the event that specific seat selection has not been confirmed at the
time of your booking , Showbiz will still guarantee that you will receive seats
for whichever seat category you choose to purchase and will let
you know prior to purchase by displaying TBA (To Be Allocated) in the seating
allocation. For example, if you purchase Gold seating, we guarantee you will
be seated in the Gold section. Specific seat locations will be finalised
closer to the event and will be confirmed on your ticket(s).
- Showbiz' ticketing services strictly abide by the "Code of Practice
for the Ticketing of Live Entertainment in Australia" defined
by the industry regulatory association, Live Performance Australia. Showbiz is a
participating and active member of Live Performance Australia and is committed to
the development of the Australian live performance industry.
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View
Code of Practice for the Ticketing of Live Entertainment in Australia
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If we have not met any of the above conditions in our ShowSafe Guarantee, please
let us know immediately so that we can arrange a refund.
Showbiz Pricing Policy
All stated and package prices are inclusive of GST. Showbiz's advertised ticket
and package prices include the base supply cost of the ticket/s, plus any premium
and/or pre-sale access fees and ticket agent or service fees levied by the supplier/s
and charged to Showbiz to secure allocations, plus a Showbiz service fee of not
more than 15% of the total supply price.
Any ticket fees and charges above the face value printed on tickets reflects the
cost of obtaining seating, and includes fees charged for securing premium or VIP
seating, and/or pre-sale access and is based on market demand, and seat availability
and location on the available date on offer. Showbiz at all times uses its best
endeavours to ensure the supply price of the tickets is a fair market rate relative
to the quality seating allocations we secure from promoters and producers.
This pricing policy and ShowSafe guarantee apply to all bookings completed through
the Showbiz Box Office website and/or through our 1 300 4 SHOWS Retail Call Centre.
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- Packages Product Information Disclaimer
Hotel, restaurant and other third party hospitality product descriptions are based
on current hotel guides and contractual agreements provided by hotels and suppliers.
Any facilities shown as included are subject to change at any time. The standards
of accommodation and other services are based on various factors, which are generally
accepted as indicative of a certain class; however we do not represent or guarantee
the standard, class or fitness for purpose of that accommodation or service.
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- Hotel / Restaurant Cancellation Fees
Hotel / Restaurant cancellation fees will apply and are determined on a case by
case basis and are subject to agreements between Showbiz and the hotel management.
In the case of an event being cancelled or re-scheduled the monies paid for the
accommodation component of the package is non-refundable.
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Hotel Check in/out
Generally hotel check-in is 3pm and most hotels expect departing guests to vacate
rooms by 10am on the date of departure to allow for cleaning and maid service.
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- Travel Insurance
Where accommodation and/or travel arrangements are included in your booking we strongly
recommend that you purchase a comprehensive travel insurance policy.
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- Lost Tickets
When allocated seating tickets are lost or stolen the Customer must be able to produce
proof of their original purchase prior to a Lost Ticket Voucher being issued. Replacement
of lost tickets is subject to the venue and or ticket agents lost ticket replacement
terms and conditions. Showbiz reserves the right to charge an administration fee
if a lost ticket voucher needs to be issued.
Showbiz reserves the right not to replace tickets where seating is not allocated
(general admission).
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- Responsibility Agent
Showbiz agrees to offer its services to the Customer as a purveyor of hotel rooms,
restaurant reservations, leisure activity, ground transportation, hospitality and
event ticketing to theatre, concert and sporting events. Showbiz is acting as an
intermediary and or agent for suppliers in selling event services or in accepting
reservations or booking for event services which are not directly supplied by Showbiz.
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- Independent Contractors
Services provided in conjunction with these events are rendered by suppliers acting
as independent contractors and not as agents or employees of Showbiz. Showbiz therefore
shall not be responsible for breach of contract for any intentional or careless
actions or omissions on the part of such suppliers, which result in any loss, damage,
delay or injury to the Customer or Customers travel companions.
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- Third Party Information
Showbiz has/have utilised information provided by third party companies and all
attempts have been made to ensure the accuracy of this information. Alterations
and amendments can occur. Showbiz cannot be held responsible.
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- Accepts No Liability for Acts by Others outside of Direct Control
Showbiz finalises all arrangements upon the express condition that it shall not
be liable, apart from non-excludable liability, for any injury, death, damage, loss,
accident, delays, generally or irregularity which may be occasioned either by reason
of any defect in any venue, or vehicle or through the acts of omission, default
whether negligent or otherwise, of companies or persons engaged in connection with
your booking pursuant to a contract between them and yourselves and over whom we
have no direct and exclusive control.
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- Accepts No Liability for others Acts which are Not Preventable
We do not accept liability in contract or in tort (actionable wrong) of any injury,
damage, loss, delay, additional expenses or inconvenience caused directly or indirectly
by force majeure or other events which are beyond our control or which are not preventable
by reasonable diligence on our part including but not limited to war, civil disturbance,
fire, floods, unusually severe weather, acts of God, acts of Government or of any
other authorities, accidents to or failure of machinery or equipment or industrial
action (whether or not involving our employees and even though such action may be
settled by acceding to the demands of a labour group).
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- Independence
Showbiz is an independently owned and operated business. Any reference to specific
events herein is made only for clear identification and reference of potential purchases
by customers of Showbiz and reference to an event is not intended to imply nor should
it be understood or assumed that Showbiz is endorsed by, sponsored by, approved
by or otherwise affiliated with the organisers and/or sponsors of the events herein.
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- Unenforceable
If any part of this agreement is held to be unenforceable, the unenforceable part
must be given effect to the greatest extent possible and the remainder will remain
in full force and effect. This agreement is governed by the laws of New South Wales,
Australia. You irrevocably submit to the exclusive jurisdiction of the courts of
New South Wales, Australia.
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- Law & Construction
The contract of these terms of use shall be governed by the law of the State of
New South Wales and Showbiz and the client hereby submits to the exclusive jurisdiction
the law of the State of New South Wales Courts in all matters regarding the contracts
and these Terms of Use. All prices are subject to change should State or Federal
Governments introduce a tax of any kind on our products.
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- Terms of Use / Privacy Policy
The Showbiz Terms of Use and the Showbiz Privacy Policy are incorporated into these
Terms of Sale and apply to all sales through this Site.
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Ticketing Code of Conduct
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