A: At Showbiz Box Office we are committed to providing great shows, great seats and the best
possible service to our customers. We believe that on-line ordering gives you
the most convenient way to order tickets.
Booking with Showbiz Box Office is easy. Simply select the show you are interested in and then follow the instructions. You will be presented with all the available dates and show package options.
In order to check availability, simply select the number of
tickets required and the date & time. If you do not wish to order on line,
you can still complete an online booking form and then print it out (before
hitting the process button) and either fax or email your booking to us. We can
also be contacted by phone on 1300 4 SHOWS, 9am - 8pm Mon-Fri, 10am - 6pm Sat, and 10am - 4pm Sun (AEST)
A: When you purchase through Showbiz Box Office on-line, you are using a
'real-time' booking system. This means that you have access to all the same shows
and seats as patrons who choose to book by phone or fax.
In fact, when you book online you also save AUD$2.00 per booking.
A: Yes! The Showbiz Box Office site has been developed to accept international credit cards. All
tickets for overseas clients are left at the box office for collection one hour
prior to performance time, so please take your confirmation with you to the
venue.
A: Yes! Showbiz Box Office offers a worldwide booking service in association
with Global Tickets. Once you have decided on the shows required, simply
call us and let us know what you'd like including event
name, preferred performance dates and number of ticket required. We will
confirm price and availability by the following business day. Vouchers for the tickets will be
posted to you prior to your departure. Tickets will need to be picked up in exchange for your voucher at the local box office just before the show.
A: If there is an event or performer you have heard might be coming to
Australia, register on the Showbiz Box Office Waitlist. We will hold your
registration and should tickets become available we will contact
you to confirm your booking. As Showbiz Box Office often has access to tickets
to popular events prior to public sale, it can be extremely advantageous to be
listed with the Showbiz Box Office Waitlist.
A: We can accommodate most seating requests. Please call one of our friendly team to ensure we cater for your special requests. Please note whilst we will endeavor to fulfill your request we are unable to guarantee special requests.
If you need confirmation prior to booking please, phone or fax us.
A: Seat locations usually displayed during the booking process of your tickets and on the booking confirmation email. Your seat location will also be printed on your tickets. If your booking confirmation email displays TBA (To Be Allocated) for your seat allocation, the specific seating arrangement for this event has not been confirmed by the event presenter. However, Showbiz Box Office guarantees that you will receive seats for whichever seats category you choose to purchase. Specific seat locations will be finalised closer to the event and will be confirmed on your tickets.
A: Showbiz accepts most major credit cards including American Express, MasterCard, Visa, and Diners Club. Be assured that Showbiz is a secure online site, your credit card details are safe to send over the internet. If you do not hold a credit card, please, phone us about making alternative payment arrangements
A: Generally we do not offer children's priced tickets. The reason for this is that
our suppliers will not usually offer discounted ticket prices. Occasionally we do
offer children's prices for children oriented shows. If a child's price does not
show on the site, it is unfortunately not available.
A: Showbiz Box Office charges your card whilst the booking is being processed. If
the charge is declined, Showbiz will contact you to arrange alternative
payment methods.
A:You'll receive your tickets vouchers or documents for your confirmed purchase
well before the date and time of your chosen event. If the tickets are purchased
31 days or more prior to the performance, then you will receive your tickets 10-21
days out from the performance. If circumstances arise that prevent us from sending
out the tickets, we guarantee that we will contact you directly to ensure a timely
delivery.
If tickets are purchased within 30 days of the performance, tickets will need to
be collected at the Show's event box office from two hours before the start of the performance.
N.B. If you reside outside of Australia all tickets
will be made available for collection at the venue from two hours prior to the scheduled
event time.
A: Unfortunately event cancellations happen, though only very occasionally. If the
promoter cancels an event, please return your tickets to us along with all of your
contact details and the booking number. Once we have received your tickets for the
performance and have been authorised by the promoter, you will be refunded the amount
paid in full less the service fee.
If the promoter postpones an event, your tickets are valid for the new date/time.
If you are unable to attend the new date, there may be limitations set by the promoter
as to how refunds will be handled. If you are unable to attend the rescheduled date,
and refunds are authorised by the promoter, you will be refunded the amount paid
in full less the service fee. For further details please, phone or fax us.
A: Your confirmation would have stated the terms and conditions of booking with Showbiz Box Office. There are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line
with the
Entertainment Industry Code of Fair Practice.
A: Please email, phone or fax us as soon as possible. We will attempt to replace
your tickets, whilst this is not always possible we will do our best to gain admittance
to the venue for you. The theft of tickets should be reported to the police. Replacement
of lost and misplaced tickets is subject to a service fee of $10 per ticket.
A: Some of our tickets are printed using a thermal ticket printer. This means that
exposure to sunlight or other heat sources can blacken these tickets. Black tickets
cannot be used as admission to a venue. If this does happen please email, phone
or fax us as soon as possible. We will attempt to replace your tickets, whilst this
is not always possible we will do our best to gain admittance to the venue for you.
Replacement of these tickets is subject to a $10 per ticket service fee.
A: Please fax, or phone us with your requirements
A: Please phone us and we will see if we can get tickets to the event for you.
A: This site currently supports Macs using the Firefox browser, but not Safari.
You can download the Mac version of Firefox
here.